CORE COMPETENCIES

Process Excellence – Identifies opportunities for efficiency improvements; Can simplify complex processes; Participates in process improvements; Has the willingness and discipline to follow processes; Trusts that the appropriate outcome will emerge through following processes; Embraces continuous improvement.

Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers and consumers; Gets information directly from the internal or external customer and uses it to take action and/or make improvements to processes, products, and services; Understands how actions impact customers and acts with customers and consumers in mind; Solicits feedback from customers to ensure expectations are being met; Establishes and maintains effective relationships with internal and external customers and gains their trust and respect.

Action Oriented and Drives for Results – Able to effectively prioritize tasks and take initiative to get things done; Accepting of challenges; Not fearful of taking action based on adequate information; Takes advantage of improvement opportunities; Participates in team efforts to achieve results; Pushes self and team members for results; Consistently delivers results.

Courageous and Principled – Takes personal responsibility; Owns up to problems or mistakes; Willing and able to respectfully voice opinions and challenge others; Holds self and other team members accountable; Confronts business practices that are potentially unethical; Acts in accordance with the core values and principles of the organization.

Decision Making and Problem Solving – Uses facts, logic, and methods to make appropriate decisions which lead to effective, timely business driven solutions; Takes initiative to tackle issues; Examines various sources and looks beyond the obvious to find best solutions; Can anticipate and identify unforeseen issues; Able to provide objective analysis.

Functional or Technical Skills and Learning – Has the functional and technical skills to do the job at the expected level of accomplishment; Maintains up-to-date skills; Possesses the knowledge to make sound judgments and decisions; Takes the time to learn; Seeks to learn and master new skills and expand knowledge.